atcc. / BUSINESS MESSAGING
Turn customer conversations into your next opportunity. Plan a WhatsApp experience that connects your sales, support and business systems — in Arabic and English.
WHATSAPP BUSINESS
Start with the customer journey you want to improve. We’ll discuss the right platform, integrations and scope for your requirements.
Plan a structured business messaging channel with suitable account setup, message templates and customer-service workflows.
Explore answers grounded in your approved services, product information and FAQs, with clear escalation to your team.
Define how sales and support teams assign conversations, retain context and follow up without losing an enquiry.
Assess connections to your existing CRM, website or business systems so customer details can move into the right workflow.
Design appointment reminders, order updates and relevant follow-ups using consent and appropriate messaging templates.
Define the measures that matter: enquiries, handoffs, response time and the progress of your customer conversations.
CONVERSATIONS, CONNECTED
Bring customer questions, approved business knowledge and your team into one carefully designed journey. Explore two example workflows.
Discuss your WhatsApp projectatcc.
Arabic + English · Human handoff
Customer
Knowledge
Sales team
Requirements captured → sales consultation
Illustrative conversation
CAPABILITIES THAT FIT
Choose the capabilities your operation needs. Availability depends on the selected platform and the agreed implementation scope.
Organise FAQs, service pages and approved documents; define ownership and review updates before they reach customers.
Set escalation triggers, department routing and conversation context so your team can take over when judgement is needed.
Capture the service of interest and essential contact details, then route a qualified enquiry to the appropriate sales workflow.
Plan audience segments, opt-in records, approved templates and opt-out handling instead of unsolicited bulk messaging.
Define agent permissions, conversation ownership and the records your supervisors need to review service quality.
Agree reporting for enquiry sources, response times, unresolved questions and handoffs to guide ongoing improvements.
Explore concise summaries for long conversations so the next agent can review the request and outstanding actions. Agent review remains essential.
Assess translation and suggested responses based on your approved tone and content, with a review step before sending where needed.
Explore transcription and routing for voice messages if the chosen solution supports it, with language accuracy and privacy checks.
A useful chatbot starts with reliable information, not generic answers. A knowledge-base project can organise your approved FAQs, service details and documents into a consistent source for customer responses.
Identify approved website pages, FAQs, product guides and documents. Confirm content ownership and access before use.
Define which questions can be answered, what information must stay private and when the conversation should move to your team.
Test real Arabic and English questions, review missing answers and agree a process for keeping the knowledge current.
SOLUTION SCOPES
Three starting points for your consultation — not fixed subscriptions. We’ll confirm deliverables, platform options and costs in your proposal.
For a structured business messaging channel
Custom quotation
For teams handling recurring enquiries
Custom quotation
For messaging linked to business systems
Custom quotation
Final scope is agreed after discovery. Platform subscriptions, Meta messaging fees, third-party licences and ongoing support are quoted separately where applicable. No unlimited usage or account approval is implied.
YOUR BUSINESS ECOSYSTEM
We assess the systems you already use before recommending a connection. These are integration examples, not claims of pre-built connectors or technology partnerships.
HubSpot · Salesforce · Zoho
Map enquiries, contact details and conversation ownership into your sales pipeline.
Shopify · WooCommerce
Assess product enquiries, order lookups and consent-based order updates.
Microsoft Dynamics · Odoo
Explore approved customer, order and service data flows with appropriate permissions.
Your booking platform
Connect booking enquiries, confirmations and reminders where APIs support them.
Website · FAQs · Documents
Prepare approved business content for consistent bilingual customer answers.
APIs · Webhooks
Assess custom applications, support platforms and event-driven workflows.
Feasibility depends on available APIs, account permissions, licensing, data protection requirements and the chosen messaging provider.
Product enquiries and order-status journeys.
Service discovery and qualified consultation requests.
Booking enquiries, confirmations and reminders.
Sales routing and structured support requests.
The WhatsApp Business app supports smaller, hands-on operations with tools such as quick replies, labels and catalogues. The WhatsApp Business Platform (API) is designed for programmatic messaging and integrations. Team inboxes and AI depend on the solution connected to it — they are not automatically included with API access.
Platform availability, account eligibility, template approvals and Meta messaging charges must be assessed for your specific setup. No verification badge or approval is guaranteed.
Map your enquiry volume, languages, team and existing systems.
Agree the workflows, knowledge sources, integrations and handoff rules.
Review platform suitability, costs, approvals and the implementation approach.
Set testing, training and review milestones before launch.
YOUR NEXT OPPORTUNITY
Tell us about your business and the conversations you want to improve. Your enquiry goes directly to the atcc. team in Kuwait.
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